Primark gift cards in £ sterling can be used in all Primark stores in the UK. Primark gift cards in € Euros can be used in all Primark stores in the Republic of Ireland. The cards cannot currently be redeemed online.
What is the helpline number for online gift card purchases?
For help with online purchases of Primark gift cards, you can contact us via e-mail at tkmaxx@voucherexpress.net or call our helpline on 0371 384 1013. Our office is open Monday to Friday, 9am - 5pm and Saturdays 9am to 12 noon. If calling from overseas, please dial +44 1765 643128. Please quote your order number when you contact us.
What will happen after I place my order online?
We will send you an e-mail to confirm that we received your order. Two days before your requested delivery date we will send you another e-mail informing you that your gift card has been dispatched. If we are not able to process your order, we will contact you by e-mail.
What are the payment methods online?
We accept Visa credit cards, Visa debit cards including Delta & Electron, Mastercard, Maestro (uk) / switch and American Express.
What will appear on my credit card statement?
Your credit card statement will read "Voucher Express".
What do I do if I want to order a gift card over the value of €300?
To place an order please call 0371 384 1013 Monday to Friday, 9am - 5pm and Saturdays 9am to 12 noon. If calling from overseas, please dial +44 1765 643128.
Can I send a personal message with the gift card?
Yes, you will be given the option to write a personal message when purchasing your gift card online. Your message will be included with your order.
Do you offer a same day dispatch service?
Same day dispatch is available online before 3pm Monday to Friday and costs £7.50. If you require same day dispatch delivery, please select this option online or alternatively call 0371 384 1013 to place an order by telephone. If calling from overseas, please dial +44 1765 643128. Orders need to be placed by 3pm to be dispatched the same day.
