At Primark we take your privacy very seriously and we only use your personal information to give you the products and services you have requested from us.
This website is operated by Voucher Express for Primark. Under data protection law, you need to know who controls and who processes your personal information.
Primark are the Data Controller for all non-payment related personal information about you and Voucher Express are the Data Processor.
Voucher Express are the Data Controller for your payment related personal information, this is your personal information that is connected to how you pay for your giftcard. In this case Primark are the Data Processor.
We may collect the following information about you when you visit our website:
Name, Address, Email Address, Telephone Number, Personal Message (if you write one).
We may also collect information about how you access and use this website. This is called Usage Data and may include information such as: your computer's IP address, browser type, browser version, pages visited, time and date of your visit, the time spent on those pages.
We will use your personal information:
We only keep information that identifies you for as long as we need to carry out our uses listed above. After this, we will erase or anonymise your data.
We share your personal information with:
Our service providers, these third parties have access to your personal information only on our behalf to fulfil your order and they will not share or use your personal information for any other purpose. They are: -
Braintree with address details: 283, route d’Arlon, L-1150 Luxembourg. For the purposes of processing card payments.
Sendgrid, with address details: 1801 California St #500, Denver, CO 80202, United States. For the purpose of distributing email communications.
Loqate, Waterside, Basin Road, Worcester, WR5 3DA. PCA provide the address lookup service user on our website.
Experian, The Sir John Peace Building, Experian Way, NG2 Business Park, Nottingham, NG80 1ZZ – To perform fraud checks.
Zendesk, 1019 Market St San Francisco, CA 94103 - To manage customer communication by our customer services.
Pipl, 510 Clearwater Loop, Post Falls, ID 83854, USA – To perform fraud checks.
Public authorities or judicial authorities (if required by law or if necessary so that we can enforce our legal rights, or so that third parties can enforce their legal rights, or so that public authorities can exercise their functions in the public interest).
As we mentioned above, we share your personal information with our service providers. Some of our service providers are outside the European Economic Area and the UK, in countries which do not have the same data protection laws as the European Economic Area or the UK. When we transfer person information to these countries, we protect your information by asking our service providers to enter into standard contract clauses (which are data transfer agreements approved by the European Commission).
We do not currently use automated decision making or processing systems in providing our products and services.
The law gives you the following rights over your personal information:
a. The right of withdrawal
b. The right to be informed
c. The right of access
d. The right to rectification
e. The right to erasure
f. The right to restrict processing
g. The right to data portability
h. The right to object
i. Rights in relation to automated processing
j. Right to lodge a complaint with the supervisory authority
Please note that depending on our reasons for using your personal information, not all of the above rights will apply.
If you would like more information or would like to exercise your personal information rights please use the contact details below.
The contact details below are for your questions about data privacy and personal information processing only:
The contact details below are for queries related to data privacy and information processing only. For any other queries please email firstname.lastname@example.org
Post: DPO, Voucher Express, Metcalfe House, 23H Kirkgate, Ripon North Yorkshire, HG4 1PB